Refunds & Order Issues | Chaos Theøry
Refunds & Order Issues
Most Chaos Theøry products are made after you place your order. I don’t keep a warehouse full of inventory sitting around, which means I’m not able to accept general returns or exchanges.
Returns & Exchanges
Chaos Theøry does not accept returns or exchanges for change of mind, ordering the wrong size, color preference, or other buyer-choice reasons.
Please check the product description and size chart carefully before ordering. If you’re between sizes or unsure about the fit, take the extra minute to check the measurements before checkout. Guessing your size and hoping for the best is a dangerous game, especially with print-on-demand clothes.
Damaged, Defective, Misprinted, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact me within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
I’ll review the problem and work with the fulfillment provider to arrange a replacement or other appropriate resolution.
Do not mail an item back unless I specifically give you return instructions. Sending something back without contacting me first may prevent the issue from being resolved properly.
Wrong Size Ordered
Because products are made to order, ordering the wrong size does not qualify for a return or exchange.
If the item you received is a different size from the size you actually ordered, that is considered an incorrect order. Contact me within 7 days with photos and your order number.
Final Sale & Limited Items
Final-sale, limited-release, and Chaos Vault items are not returnable or exchangeable unless they arrive damaged, defective, misprinted, or incorrect.
Need Help?
If something is genuinely wrong with your order, send me a message through the Contact & Support page and include your order number and photos when applicable.
Please allow around 24–48 business hours for a response.
