Refund policy

Chaos Theøry Refund & Order Issue Policy

Most Chaos Theøry products are made to order specifically after you place your order. Because of that, I do not accept general returns or exchanges.

No General Returns or Exchanges

Returns or exchanges are not accepted for:

  • Change of mind
  • Buyer’s remorse
  • Ordering the wrong size
  • Color or style preference
  • Deciding you no longer want the item

Please review the product description, available colors, and size chart carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact Chaos Theøry within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue

I’ll review the issue and work with the applicable fulfillment provider to arrange an appropriate resolution. Depending on the situation, that may include a replacement or refund.

Do not mail anything back unless I specifically provide return instructions.

Wrong Size Ordered

Because products are made to order, ordering the wrong size does not qualify for a return, exchange, or refund.

If you receive a size that is different from the size shown on your order confirmation, contact me within 7 days because that is considered an incorrect order.

Exchanges

Chaos Theøry does not offer direct exchanges.

If you would like a different size, color, or product for a buyer-choice reason, a new order will need to be placed.

Limited Release, Final Sale & Chaos Vault Items

Limited-release, Final Sale, and Chaos Vault items are not returnable or exchangeable unless they arrive damaged, defective, misprinted, or incorrect.

Refunds for Approved Order Issues

If a refund is approved for a qualifying order issue, it will be issued to the original payment method.

Processing time after a refund is issued can vary depending on your bank or payment provider.

Need Help With an Order?

Email hello@chaostheorystore.com with your order number and details about the issue.

Please allow approximately 24–48 business hours for a response.